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Rubyberry will provide a refund for a request received within
- Thirty (30) days from the dispatch date; or
- A reasonable period in accordance with Australian Consumer Law;


Rubyberry does not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use at any time after the risk passes to the purchaser.


Refund requests must be made directly to Rubyberry at


Rubyberry is not liable for products which are returned damaged or lost in transit back to Rubyberry.


Following a refund request, Rubyberry will credit the amount paid for the returned product within five business days, (less any shipping and handling costs/fees related to the original purchase, which are non-refundable) to the credit card or PayPal you used to make the original purchase.


Rubyberry does not control when a specific credit card company processes a chargeback transaction. You are responsible for contacting your credit card company if you have questions about the status of the chargeback.


End of Return Policy

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